Privacy Policy

Grosvenor Casino Aberdeen Privacy Policy

At Grosvenor Casino Aberdeen, we respect your right to privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information.

Data We Collect

We may collect personal data from you when you:

• Register for an account or make a purchase on our website
• Contact us through email or live chat
• Interact with our social media platforms
• Visit our physical locations (if applicable)

The types of data we collect include but are not limited to:

• Name and contact information
• Account login credentials
• Profile information (e.g. interests, preferences)
• Browsing history and interactions on our website or mobile app

How We Use Your Data

We use the personal data we collect for legitimate purposes such as:

• Managing your account and providing customer service
• Personalizing your experience based on your browsing history and interests
• Sending targeted marketing communications (if you opt-in to receive them)
• Conducting market research and improving our services

Data Sharing and Storage

We may share your data with third-party service providers who assist us in delivering our services, such as:

• Payment processors (for orders and transactions)
• Marketing agencies (for promotional activities)

Your personal data is stored on secure servers within the European Economic Area (EEA) or other designated regions.

Data Protection

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of sensitive information
• Secure socket layer (SSL)/transport layer security (TLS) encryption for online transactions and communication

Your Rights and Choices

You have the right to:

• Access your personal data held by us
• Rectify inaccurate or incomplete personal data
• Request erasure of your personal data under certain circumstances
• Object to direct marketing communications
• Withdraw consent for specific processing activities (if you initially opted-in)

To exercise these rights, please contact our Data Protection Officer. Please note that we may need additional information from you to verify your identity before responding.

Cookies and Tracking

Our website uses cookies and other tracking technologies to collect data on user behavior. You can manage cookie settings through your web browser or refuse them altogether by adjusting your preferences.

Children's Privacy

We do not knowingly collect personal data from children under 16 years old without the consent of a parent or guardian. If you are a parent or guardian, and believe we have collected information about your child without your consent, please contact us immediately.

Changes to This Policy

This policy may be updated periodically as our business evolves or new requirements arise. We will notify you of significant changes through email notifications (if applicable) or by publishing an update on our website.

By registering with Grosvenor Casino Aberdeen or continuing to use our services, you acknowledge your acceptance of this Privacy Policy.